SBI Resolvers Recruitment 2026: Apply Online for 105 Posts

What this SBI Resolver recruitment is for

SBI is engaging retired SBI officers as Resolvers on contract basis. The role is placed under the Customer Experience Enhancement Department and is meant for follow-up work related to timely and quality resolution of customer complaints, along with any other task assigned by the competent authority.

This is a circle-based engagement for experienced retired officers who already understand the bank's systems and internal procedures. It should be treated as a specialized post-retirement assignment rather than a regular permanent recruitment.

Important dates

SBI has asked candidates to apply online only. Updates such as shortlist, interview call letter, or corrigendum will be placed on the bank's careers website, and call letters will be sent by email or hosted online where applicable.

Vacancy details and circle-wise breakup

The official advertisement lists 105 vacancies for the post of Resolver. These vacancies are provisional and may change based on the bank's requirement.

The category-wise total shown in the notification is SC 13, ST 5, OBC 23, EWS 6 and UR 58. PwBD reservation is horizontal.

Who can apply

This recruitment is only for retired officers of SBI. The bank has stated that retired officers with unblemished service record who retired in MMGS-II, MMGS-III and SMGS-IV grades will be considered.

SBI has also clarified that no specific educational qualification is desired because applicants are retired SBI officers. Instead, preference will be given to ex-officers who have sufficient work experience, deep knowledge of systems and procedures, and overall professional competence in the relevant area.

• Applicant must be a retired SBI officer.
• Retired grade should be MMGS-II, MMGS-III or SMGS-IV.
• Good track record of performance is expected.
• Relevant work experience and professional competence are important.
• Special skill or aptitude required for the role should be present.

Age limit, retirement conditions and disqualifications

The maximum age as on 31 March 2026 should not be more than 63 years. The bank may continue the engagement up to age 65, subject to satisfactory performance and renewal of contract.

SBI has made the retirement conditions very specific. The officer should have retired on attaining superannuation at the age of 60 years. Officers who voluntarily retired, resigned, were suspended, or left the bank before superannuation are not eligible. However, officers who had completed 58 years of age and 30 years of service or pensionable service at the time of applying for voluntary retirement under the bank's cited circulars can be considered after attaining 60 years of age.

• No upper age relaxation is available to reserved category candidates.
• The retired officer should be in good health and not suffering from any major ailment.
• The officer's integrity should not have been doubtful during service.
• No punishment or penalty of censure or above should have been imposed during the five years preceding retirement.
• No CBI case or other law enforcement case should be pending.
• The retired officer cannot take assignment with another organization during the contract period.
• The retired officer will not exercise administrative or financial powers during the engagement period.

Remuneration, tenure and service conditions

The contract will be for a minimum of 1 year and a maximum of 3 years, or until the officer attains the age of 65 years, whichever is earlier. Performance will be reviewed quarterly.

The remuneration is without prejudice to pension. The contractual period will not be treated as service for PF, bonus, gratuity, pension, or other superannuation benefits. There is no provision for house, furniture, or other perquisites during the contract period. Income tax and other applicable deductions will be made at source.

The bank or the retired officer may terminate the contract with 30 days' notice or remuneration in lieu of notice. The officer will also have to execute a stamped Service Level Agreement before taking up the assignment.

Posting, working hours and actual role

The place of posting is the Circle Complaints Resolution Centre at the Local Head Office of the relevant circle. SBI has also reserved the right to post the selected officer anywhere in India depending on requirement.

The role of a Resolver is mainly to follow up and obtain timely and quality resolution of customer complaints. The bank may assign additional work from time to time, so the role is broader than a single complaint desk function.

Working hours will generally be the same as those applicable to serving officials, or as otherwise required. The merit list will be drawn circle-wise and category-wise, and selected candidates will be posted in the preferred circle for which they apply. They will not be entitled to inter-circle transfer.

Selection process

SBI will select candidates through shortlisting and interview.

• Mere fulfilment of eligibility does not guarantee an interview call.
• The shortlisting committee will decide the parameters for calling candidates.
• The interview will carry 100 marks.
• The qualifying marks in interview will be decided by the bank.
• The final merit list will be prepared in descending order of interview marks only, subject to minimum qualifying marks.
• If two or more candidates get the same cut-off marks, the older candidate will be ranked higher.
• No TA or DA will be paid for attending the interview.

This means the recruitment is not based on written examination. For applicants, the practical focus should be on service profile, complaint-resolution experience, fit for the circle, and interview readiness.

How to apply online

1. Visit SBI's current openings page and open the Resolver recruitment link.
2. Register online using a valid and active email ID.
3. Fill the application form carefully with personal, category, service and circle details.
4. Upload photograph, signature and required documents in the prescribed format.
5. Save the form if needed and review all entries before final submission.
6. Submit the application and keep a printout of the system-generated form for record.

SBI has stated that hard copy of the application and other documents is not required to be sent to the recruitment office. Candidates should also note down the registration number and password generated during the online process. The saved form can be edited only a limited number of times before final submission.

Documents to upload

The official notification asks candidates to upload the required documents online. If these are missing, the application may not be considered for shortlisting or interview.

• Recent passport-size photograph
• Signature
• Brief particulars of experience of the last 10 years in the prescribed assignment-wise biodata format
• ID proof in PDF format
• Proof of date of birth in PDF format
• EWS, caste or PwBD certificate, wherever applicable
• Any other supporting document, if available

SBI has also given file format and size instructions for photograph, signature and document upload. Candidates should ensure that scanned files are clear, readable and within the prescribed size limits. The bank may reject unclear uploads.

Reservation and category points applicants should not miss

The notification includes reserved and unreserved vacancies. However, the bank has specifically stated that no relaxation in upper age limit is available to reserved category candidates for this engagement.

• OBC candidates falling in the creamy layer must apply as General if otherwise eligible.
• SC and ST candidates must produce caste certificate in the prescribed Government of India format.
• OBC candidates called for interview must produce a valid non-creamy layer certificate issued within the prescribed period mentioned in the notification.
• EWS candidates must produce a valid Income and Asset Certificate based on gross annual income for the financial year 2025-26, as per DoPT guidelines.
• PwBD reservation is horizontal.

If a reserved candidate is applying for a vacancy where no reservation is shown, the candidate can apply under unreserved category only if all unreserved eligibility conditions are met.